Support

For support, just call 1300 680 500 anytime.

If your support enquiry relates to the operation of a Digital Message Player, please refer to the following support notes first:

For DP64 series players (white box with either internal, or external flash card memory)

• If the LED lamp is off, it may indicate that the player is not receiving power - check that the power adaptor is plugged in securely, both at the player itself and at your wall socket.

• A flashing LED indicates a fault condition, in which case you should switch the player off for a few seconds by briefly removing its Power lead. This will reset the player and should clear any fault condition. After reconnecting the Power lead, wait 15 seconds and observe the LED. It should change to a steady green, indicating that the unit is playing.

• If it's a steady green but you can't hear anything through the phone system, you may need to increase the volume by turning the blue knob underneath the player clockwise.

• If you still can't hear anything through the phone system, it usually indicates a bad connection with the plug or cable at the player’s Audio socket. You may plug headphones into the player instead of the usual cable, in order to confirm that the unit is playing - you should hear sound out of one side of the headphones only.

For DP32N players (network enabled silver box with internal memory)

• When the player is on, it will show an illuminated LCD display. If the display is blank, it may indicate that the player is not receiving power - check that the power adaptor is plugged in securely, both at the player itself and at the wall socket.

• You can confirm that the DP32N is playing correctly by pressing and holding its Config button. While holding it, you will be able to hear the soundtrack playing from the unit’s internal loudspeaker, which is unaffected by the volume control.

• If you can hear it through the internal loudspeaker but not through the phone system, you may need to increase the volume by pressing the Up button on the player a few times.

• If you still can't hear anything through the phone system, it usually indicates a bad connection with the plug or cable at the player’s Audio socket. You may plug headphones into the player instead of the usual cable, in order to confirm that the unit is playing.

• If the player’s display reads “Requesting DHCP” for a long time (eg. 30 seconds) when you switch it on, ensure that the player's CAT5 network cable is connected securely at both ends, then press the player’s Reset button to try again.